1. Talking to executive customer service actually ends in the thing you wanted getting done, just like on Consumerist.
2. Crashes in software I'm not actually working on do not get solved by me rambling off the things I think might be wrong.
3. It is possible for my mother to figure out digital cameras, photo transferring, Picasa, Dropbox and gchat, and to use them all simultaneously. Color me impressed.
4. Google Sites has a 100 mb attachment limit. This spells trouble.